These Regulations are the legal basis for the rules of using the website. The owner, seller and administrator of the Hetman Jewelry online store (www.hetmanjewelry.com) is Katarzyna Hetman with the company’s seat: ul. Wspólna 26/4 41-200 Sosnowiec, NIP 6443320333 REGON 363076810.

The condition for using the website is to read the client first, accept all the rules of these Regulations and oblige the user to properly comply with them.

The name and logo are trademarks and are legally owned by Hetman Jewelry. Articles, content, photos, graphics (substantive and graphic parts of the website and the company) may not be disseminated in publications (printed, electronic and internet) without the prior consent of the owner of Hetman Jewelry.

All designs of Hetman jewelry are protected by copyright. All jewelry designs presented on www.hetmanjewelry.com are the property of Hetman Jewelry Katarzyna Hetman and no consent is given to duplicate or copy them.

The products included in the proprietary collections of Hetman Jewelry are new and free from defects. Each of them has a detailed description in the product specification regarding the dimensions, materials and raw materials from which it was made. Before making a purchase, the customer is obliged to read all the information about the product in the product description on the website www.hetmanjewelry.com. Placing an order is treated as acceptance of all descriptive information for the entire product.

Hetman Jewelry sells jewelry through the online store located at www.hetmanjewelry.com. Currently, Hetman Jewelry does not sell at the company’s premises. Pickup in person is possible only after prior arrangement before placing an order on the website.

The condition for purchasing products in the online store is to fill in the order form and make the payment for the ordered products using one of the selected variants on the Hetman Jewelry website. Orders can be placed 24 hours a day. The order processing time is counted from the moment the amount due is credited to the company account of Hetman Jewelry. Placing orders in the online store is possible 24 hours a day, all days of the year, while their implementation takes place on working days. Sending the package with the ordered goods takes place after the customer pays for the order in full. If the payment is not made within 7 days, the order will be automatically canceled and the product will be re-offered for sale.

Orders are shipped by an intermediary company, depending on the selected option on the order page, depending on the selected option, from 1 to 5 working days from the moment the payment is credited to the account. The amount of the cost of delivering the goods is indicated in the basket when placing the order. Hetman Jewelry, in exceptional circumstances, reserves the right to extend the shipping time, about which the buyer will be informed by e-mail or telephone.

All prices on the website are gross prices, are given in Polish zlotys and do not include shipping costs. The seller delivers the goods to the customer together with a fiscal receipt or a VAT invoice confirming the conclusion of the contract for the sale of goods. If you want to receive a VAT invoice, the customer must additionally provide the data required to issue a VAT invoice. A receipt or a VAT invoice is a confirmation of purchase and the basis for the return of the purchased goods. The customer is obliged to keep the proof of sale for a period of at least 2 years from the date of purchase.

Any promotions covering the website cannot be combined with other promotions. The customer may, at his choice, use one promotion, unless the regulations of a specific promotion clearly provide for the possibility of using several promotions at the same time. Promotional sale covers only a limited number of goods, and orders are processed in the order in which they are submitted, until the stocks of goods covered by this form of promotional sale are exhausted.

Shipping costs are added to each order. Shipping costs are charged only once, regardless of the number of products purchased. The costs of domestic and foreign shipping are covered by the buyer. The price of a foreign shipment is determined individually after prior contact with Hetman Jewelry. The buyer bears the costs of returning / replacing the product. If the delivery fails because the buyer has provided an incorrect or incomplete address, the seller will resend the product at the buyer’s expense if the buyer agrees to pay for the reshipment. The product will be shipped after receipt of the re-shipment fee.

The seller undertakes to deliver new goods without defects. The goods are subject to complaint or return within 14 days from the date of purchase. The purchase must be accompanied by a fiscal receipt or a VAT invoice. Complaints about the goods will be considered within 14 days from the date of filing the complaint. The customer will be informed about the method of considering the complaint by e-mail or telephone.

Please send the returned goods to the following address: Katarzyna Hetman, ul. Wiosny Ludów 2, 40-735 Katowice. We do not carry out personal returns at this address. If the received product corresponds to the description, the return of the product is made at the customer’s expense. The warranty conditions for the Buyer are identical to the national regulations.

Pursuant to Art. 38 point 3 of the Consumer Rights Act, the right to withdraw from a distance contract is not available to the consumer, among others in relation to a contract where the subject of the service are goods manufactured on an individual order, personalized products (e.g. engraving, changes in parameters, material), according to the customer’s guidelines or serving to meet his individual needs.

The seller is the administrator of the collection of personal data provided by customers of the Hetman Jewelry online store.

The seller has the right to use the buyer’s data only as part of the purchase and sale contract concluded with him.

The customer placing an order in the Hetman Jewelry online store voluntarily agrees to the disclosure, processing and storage of his personal data in order to perform the purchase and sale contract and to contact for the purpose of finalizing the contract.

These data are not shared with other entities and are subject to legal protection in accordance with the Personal Data Protection Act of August 29, 1997.

The customer has the right to view, change or delete their data from the Hetman Jewelry database.

The customer has the right to access and correct the personal data provided, as well as to request deletion of data.

In matters not covered by the Regulations, the provisions of the Act of May 30, 2014 on consumer rights shall apply. The provisions of these Regulations do not infringe the consumer’s rights due to the non-compliance of the goods with the contract.

Policy on the use of cookies (cookies)

This chapter of the Privacy Policy defines the rules for storing and accessing information on the User’s devices using cookies.

I. Types of cookies used

1. Cookies used by the Administrator are safe for the User’s Device. In particular, it is not possible for viruses or other unwanted software or malware to enter Users’ Devices this way. These files allow to identify the software used by the User and adjust the Website individually to each User. Cookies usually contain the name of the domain they come from, the storage time on the Device and the assigned value. The administrator may also use other technologies with functions similar or identical to cookies. In this document, information on cookies also applies to other similar technologies used on the Website.

2. The administrator uses two types of cookies:

Session cookies: they are stored on the User’s Device and remain there until the end of the browser session. The saved information is then permanently deleted from the memory of the Device. The mechanism of session cookies does not allow the collection of any personal data or any confidential information from the User’s Device.

Persistent cookies: they are stored on the User’s Device and remain there until they are deleted. Ending a browser session or turning off the Device does not delete them from the User’s Device. The persistent cookies mechanism does not allow the collection of any personal data or any confidential information from the User’s Device.

3. The User has the option to limit or disable the access of cookies to his Device. If you use this option, the use of the Website will be possible, except for functions which, by their nature, require cookies.

II. The purposes for which cookies are used

The Administrator uses Own Cookies for the following purposes:
a. Service configuration
– recognition of the Website User’s device and its location and properly displaying the website, tailored to his individual needs,
– font size, appearance of the website
b. Authenticating the user on the website and ensuring the session
– maintaining the Website User’s session (after logging in), thanks to which the User does not have to re-enter the login and password on each subpage of the Website;
– correct configuration of selected Website functions, allowing in particular verification of the authenticity of the browser session.
c. Implementation of processes necessary for the full functionality of websites
– adjusting the content of the Website pages to the User’s preferences and optimizing the use of the Website pages. In particular, these files allow to recognize the basic parameters of the User’s Device and properly display the website, tailored to his individual needs.
– correct operation of the partner program, enabling in particular verification of sources of Users’ redirects to the Website’s websites.
d. Remembering the user’s location
– correct configuration of selected functions of the Website, allowing in particular to adjust the information provided to the User, taking into account his location.
e. Analysis and research as well as audience audit
-creating anonymous statistics that help to understand which pages of the website and how Website Users use the Website’s pages, which allows improving their structure and content;
-creating anonymous statistics that allow the classification of Website Users and adapting the website pages to the anticipated preferences of Users
f. Ensuring the safety and reliability of the website, its data and content
g. Own cookies may be placed on the website user’s end device and then used by advertisers, research companies and suppliers of multimedia applications cooperating with the Administrator.

III. Possibilities of determining the conditions of storage or access by Cookies.

1. The User may independently and at any time change the settings for Cookies, specifying the conditions for their storage and access to the User’s Device by Cookies. The user can make changes using the web browser settings or by using the service configuration. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser settings or to inform about them each time Cookies are placed on the User’s device. Detailed information on the possibilities and methods of handling cookies is available in the software (web browser) settings.
2. The user may at any time delete cookies using the functions available in the web browser he uses.
3. Restricting the use of cookies may affect some of the functionalities available on the website of the Service.